Returns & Refunds
My Order Hasn't Arrived
You can check the progress of your order in My Account on by using the link below. Also make sure to check our current delivery times to see when your order should have arrived.
If your order has left our warehouse, you can track it with your courier using the links below.
If your order still hasn’t arrived, please call us, and a member of our team will help locate your order.
Return Non-Prescription Items
Need to return your order? No trouble! Download the returns form below and send your items back to us for a full refund.
You have 14 days from the day you receive the order to return it to us. Just make sure the items are unopened and unused so we can issue your refund.
Return Prescription Items
We cannot accept returns of prescription medications once they have left our premises as stated by The Veterinary Medicines Directorate (VMD) guidance.
If you no longer need the medication, you can return it to us for safe disposal, but we cannot refund the cost.
Cancel Order
If your order is still processing, call us now to cancel or make any changes.
Once your order has left our warehouse, we cannot cancel it. You will need to wait for your order to arrive and then return it to us for a full refund.
Don't worry, you have 14 days from the day you receive the order to return it to us for a full refund so long as the items are unopened and unused.
Find out how on our Returns page below.